1. Where did the photos, blogs, comments, testimonials in my old Friendster profile go?
As part of the reformat of the site a few months back, we had to remove some of the content of your profile including the photos, albums, blogs and most parts of the profile like the "more about " info, comments and the testimonials. All these data had been deleted and can no longer be retrieved.

If you have an account in the old Friendster, you don't have to register again to get in to the new one. You can still use your log-in credentials (from your old profile) to log-in to the new Friendster and edit your new profile to your liking.

2. Can I still retrieve my photos, messages, comments, blog and other info from the old Friendster?
No. The profile info, photos, messages, comments and blogs from the old Friendster had been deleted. We're sorry but there really is no way to retrieve your old data from the old Friendster.

3. Where to edit account settings
You can edit your settings by clicking the dropdown button on the right side of the main navigation bar and click "Account Settings". www.friendster.com/account/settings.

4. How to go/return to profile page
If you're on a page other than the profile page (like Games or Friends) and want to go/return there, just click the Friendster logo on the upper left corner of the main navigation bar and you should be back to the profile page.

5. How to reload my Friendster Wallet

To reload your Friendster Wallet, go to account settings at www.friendster.com/account/wallet and click "Reload".

- Select payment country
- Select payment channel, then proceed
- You'll be informed that you will be taken to another page. Click "Proceed".
- Enter your payment details (varies per payment channel)
- Confirm your payment details

6. I can't remember my password
If you can't remember your password...

Go to www.friendster.com/users/password/new
Enter your email address

Click "Reset Password"

7. I'm not getting my sign-up verification email

Not getting your verification email after sign-up? These tips might help!

1. Check your email's Spam settings - If you're running a spam filter, try looking in the spam/junk folder first. If you find it there, please mark it as "not spam".
2. Make sure that the email address you are trying to register is valid - A valid email address is simply one that you can send emails to. Do not use fake/bogus emails.
3. Check your email domain - A common mistake is when a user registers with the wrong email domain (domain.com is different from domain.com.ph).
4. Make sure you are logged in to the email that you trying to register with - It is not unusual for a person to have multiple emails, so make sure that you are logged in to the right email.
5. Check your spelling - Typos are common user mistakes. Make sure you spell your email correctly.


If you still need help after following the above tips, please submit a request to our Customer Service Team via
help@friendster.com.

8. I can't reset my password because I no longer have access to my login email address
If you no longer have access to the contact email address associated with your Friendster account, please submit a request to our Customer Service Team via help@friendster.comand provide us with your email used to login to Friendster and/or the URL of any of your Avatars.

We'll get back to you if we need more info or have further instructions.


For more FAQs and How-to Instructions, please click the "FAQ" link on the top of this forum or the "Help" link at the bottom of your Friendster profile page!